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Common Questions

For those of you prone to find the answer on your own, this page offers a treasure trove of answers/information on the common questions we receive every day. Since questions come in all sorts of shapes, sizes, and colors, we’ve placed them in categories to make it easier to find what you’re looking for.

Don’t feel like digging for the answer? Just give us a call or email us and we’d be glad to help out.

General Questions (12)

Is making my own beer or wine legal?

Yes. As of 2013 it is legal in all 50 states!

Can I sell my fermented beverages?

Generally speaking, the answer is no to this one, although every state has different laws.

Is there a max to how much I can make?

Again, this differs per state, but it is normally capped at 200 gallons.

Is distilling or making “moonshine” legal?

Wack! (that was us hitting you upside the head). No. Distilling it is not legal ANYWHERE in the United States, contrary to what you may have heard on TV, or from that know-it-all user on your favorite forum.

Does homebrew taste any good?

Actually, no. Homebrewers have very weird taste buds and only make beer that they like and no one else can drink (sarcasm completely intended). Next question!

Will I blow up my kitchen in the process?

No, but there is a good chance you’ll make a mess. Your significant other may consider the mess a “blow up” but that’s more in the figurative sense.

How can I contact the store?

Head on over to our Contact Page for details on how to get ahold of us.

Do I have to be 21 to come into the store?

Nope. We don’t sell alcohol, so feel free to bring your kids with you.

Do your beer kits come with yeast?

No. Our beer kits come with all the grains, hops, and extract (if doing extract brewing) you’ll need, but the yeast must be purchased separately. We have suggested yeasts for each of our beer kits that we can help you with, and if ordering on the web, you can simply select which yeast you want from the actual product page of the beer kit.

Can I order grains in something other than full pound increments?

Yes indeed! You can order fractional quantities of any of the grain we sell (base and specialty). We measure grain in pounds so when you add the item to the cart, just make sure the number you put in is in pounds. For example, if your recipe calls for 4 oz. of a type of grain, you would enter .25

What is your return policy?

Our return policy can be summed up in two words: No Hassle. If you live in the area just stop by our store and we can help you out. If you can’t make it into the store, just contact us and we’ll get you squared away.

Online Shopping Questions (8)

Who do you use for shipping?

We use FedEx to ship our products to you. Gift Cards are shipped via the post office. We also use the post office from time to time to ship very small items, or for the occasional order where FedEx does not make sense (i.e. international shipments).

How long will my order take to arrive?

That’s a great question! Assuming you used our standard Flat Rate or FedEx ground shipping, just check out this map to see an estimate for how many days it will take your order to be delivered, after its left our warehouse. If you selected an expedited option, the standard transit times apply (FedEx Overnight = 1 day, FedEx 2Day = 2 days, FedEx Express = 3 days). Check our Shipping & Return Policy page for more info.

I want to pickup my order, but the site is still asking me for a shipping address. What gives?

Yeah, that’s a bit confusing, but we can’t really change it! Just go ahead and put in your normal shipping address, but choose the “In-Store Pickup” option. We’ll make sure not to send it out, and it’ll be here waiting for you at the store.

Will I be charged for pre-order items at time of reservation, or when I receive/pickup my item(s)?

We will authorize your card when you reserve your pre-order, but will not charge it until we ship your item(s) out or you pick them up.

I live outside the United States. Can I still order from you?

You sure can. Add the items to your cart like you normally would, then when choosing your shipping options, select the “Will Contact for Shipping Quote”. We’ll get back to you within 1 business day with a quote for shipping.

I just put in my order, but need to change or cancel it. Help! What do I do??!!??

No need to panic. Relax. Don’t worry. Have a homebrew! After that, head on over to our Contact Page and get ahold of us (phone or email – whatever works best for you), and we’ll get you straightened away. Orders typically ship out within 1 business day, so make sure to contact us ASAP. Orders that have already been shipped cannot be cancelled or changed!

Is my card charged when I place the order, or when my items ship out?

We pre-authorize your card at time of order placement, but only charge it when your items are packed away and snug in their box, on the way to your front door. Stated in another way, we only charge you after your items have shipped.

Can I return an order placed online?

Of course! We want returns to be a hassle free process, so contact us if you need to make a return. For more info on the policy, head on over to our Shipping & Returns page.